Executive Strategy

Five Questions Your Board Should Be Asking About AI

2 min read

I've sat through a lot of fall board meetings. This year, for the first time, AI is on the agenda, and most management teams aren't ready for the questions. If you lead a carrier or an agency, these are the five questions your board should be asking, and you should have answers ready.

The five questions

1.Which of our workflows already use AI, approved or not?
2.Who owns the rules for what data goes into these tools?
3.What happens when the answer is wrong, and who explains it to the customer?
4.Are we buying tools, or fixing operations? One of those costs more and pays off less.
5.What's the people plan? Who gets trained, and what does good look like?

Have answers ready

The answers don't have to be perfect. But "we're looking into it" is how a board hears "nobody owns this."

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Frequently Asked Questions

How do I prepare my management team for AI board questions?

Start by finding out where AI is already running in your company, approved or not. Then document who owns data rules, what happens when an AI output is wrong, whether you're buying tools or fixing operations, and your people plan for training. An Executive Briefing walks your leadership team through each of these before the board meets.

What is an Executive Briefing and who is it for?

A 60-minute executive session for carrier and enterprise leadership teams that covers AI readiness, governance, and the operational questions boards are now asking. It's built for leaders who need answers ready before the board asks.